This policy is a privacy notice and tells you how we will use the personal information we collect from you. By visiting www.moneybamboo.com you are accepting and consenting to the practices described in this policy.
This will help you understand the types of information we collect from you, the purpose for which the information is collected; the intended recipients of such information and how the information is used and protected.
MoneyBamboo is committed to protecting Personal Information that the Company collects from its customers (both current and prospective) and /or applicants for its various services, either at the time of using the website (www.moneybamboo.com) and / or signing up for the Services.
We will also collect information from you if you contact us directly, for example if you submit a query via our website. After an account is established and/or as our business relationship develops, we may gather further information from you as you transact with us or make servicing requests of us.
Collection of Personal Information
In the course of carrying out its business, MoneyBamboo may collect different types of Personal Information. This Personal Information collected, handled, and dealt with allows the Company to provide the investment services as desired for by the customer or to communicate with the customer or to comply with current legal and regulatory requirements. This information may include the customer’s name, age, address, phone number, e-mail and browsing information (Internet protocol (IP) address, information about your visit to the site such as the pages you visited and clickstream to and from our site.).
In line with market practice in the financial services industry, we may record communications with you. We will do this in a proportionate manner and always in accordance with applicable laws and regulations designed to protect your privacy in this sensitive area. Typically we would not access your information regularly in this way. Rather, it will be used for compliance, internal control or security purposes to help us comply with our legal and regulatory obligations and as evidence of transactions.
Use of customers Personal Information.
The Personal Information may be used by the Company for a number of lawful purposes connected with Company’s business operations and functions.
We may use your personal information in a range of different ways.
Processing customer requests and providing them with services as requested for and thereafter administering the same; Verification of customer identity as per prevalent laws and regulation; To provide you with details of your account or your investment operated by us including issuing confirmations and periodic statements. To process claims and other transactions;
Dealing with requests, enquiries or complaints and other customer care related activities; Other general administrative and business purposes; Address network integrity and security issues;
Carrying out any activity in connection with a legal, governmental or regulatory requirement , for the purpose of compliance of a legal obligation, in connection with legal proceedings, in connection with prevention, detection , investigation including cyber incidents, prosecution, and punishment of offences, to protect and defend Company’s rights or property or act in an emergency to protect someone's safety or to help investigations, monitor or prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person;
Disclosure of Personal Information:
Under no circumstances will we sell or rent your personal information to anyone, for any reason, at any time. Moneybamboo has taken best and reasonable steps to ensure prevention of any unauthorised disclosure of your sensitive personal information.
Disclosure for regulatory compliances: We will share your information with judicial, administrative and regulatory entities to comply with any legal and regulatory requirements.
Disclosures with your prior consent: If, at any time, you choose to utilise the integrated services of third party service partners through us, we will share your information with these third party service partners with your prior consent.
The Company may share Personal Information, without obtaining the customer’s prior written consent, with government agencies mandated under the law to obtain information including sensitive personal data or information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation.
Any Personal Information may be required to be disclosed to any Third Party by the Company by an order under the law for the time being in force.
Protection of Personal Information
MoneyBamboo considers the protection of personal information to be a foundation of customer trust and a sound business practice. We employ physical, electronic and procedural controls and we regularly adapt these controls to respond to changing requirements and advances in technology.
We endeavour to protect your personal information at all times. Primarily, we do this by utilising appropriate access controls to those data, so that only authorised employees can have access. In addition, we maintain physical, electronic and procedural safeguards intended to protect your information against loss, misuse, damage or modification and unauthorised access or disclosure. Those policies and procedures include educating those working for or on behalf of MoneyBamboo on information security policies and responsibilities.
Review and updation of Personal Information
MoneyBamboo strives to keep it’s records updated with customers latest information. Your personal information is yours. You have the right to ask us for a readable copy of all your personal information stored with us.
You can update or correct your contact information at any time by contacting MoneyBamboo at [email protected]
If you have any questions about the accuracy or safety of your information, please do contact us.
Changes to the Policy
We reserve the right to change or amend this Privacy Statement as needed to address changes in business practices or in privacy laws or regulations. Changes or amendments will be noted on this page on our web site.